Here is the review:
We were looking for a company that sells casino software. For years, the director of our company had been experienced in the world of online casinos and wanted to start and own a casino. We got in contact with Betsoft Gaming LTD and signed an agreement after some negotiations. Also, we made a deposit of a tens of thousands of dollars to them. They promised to take care of everything: games, website, back office, payment integrations etc. Once up and running, we would have a revenue share with Betsoft, they would get a percentage of our profits. We thought it was a nice deal, and we were right.

We arranged the gambling license, company setup and hosting ourselves (which also costs a lot!). Betsoft promised they would be ready within 3 weeks.

Then Betsoft started their work. They asked us a lot of questions about how we like things to be arranged, how we would like the look & feel of the website, made a mockup of the website etc. We had one contact person at that time, Danielle Leve (who was always reachable and her work was later taken over by Dale Greene).

When she sent us the mockup, we had some suggestions for improvement and they tried to accomplish and fit the website to our wishes (as agreed at the beginning). Their work was often very detailed and we began to believe that their experience with online casinos was as much as they told us before. We actually had some serious personal financial doubts. We didn’t know if we could pull it off. So, relying on their experience, they helped us a lot. Betsoft’s staff put hours and hours in helping us put together a nice website and system.

We found out that the back office was NOT originally built to accommodate our needs but Betsoft quickly fixed this, I’m glad we didn’t go with any other company. Absolutely no complaints, we thought this was a nice deal.

Then, after the 3 weeks they promised, Betsoft was in a hurry to finish the job and told us they wanted to get us up and running as soon as possible. They wanted everything to be finished and live at the earliest possible date. So we happily agreed to their haste, of course, because we would like to hurry now as well. They even uploaded the website before the launch date (which was great!)

Betsoft and the staff at our company worked very hard for the finishing touch. On the day we agreed to be finished and go live with the casino, we received the first email. Betsoft was ready to launch and no technical impediments were visible. Telephone calls and emails were always answered, customer service was spectacular. We received another email, telling us that the payment system was enabled now. So we emailed and called them to double check system integrity, and they promptly responded. We received a final email from the General Manager (who was involved from day one), saying that it was a pleasure working with us and that if we needed anything in the future, Betsoft would be happy to work with us again.

Moving forward, our emails and phone calls were always answered and we ended up making, and are still making a handsome amount of money.
Only the deposit was required to begin work and Betsoft put in hours and hours of work into the project.

I highly recommend working with Betsoft, they usually have great offers and deals. This is a very reliable and professional company! J

The people / staff at Betsoft Gaming:
Bob Rekunyk (Director of Marketing)
Dale Greene (head of technical department)
Chad Rudolph (some sort of technical function)
Danielle Leve (VP of Operations)
Michael Basil (General Manager)

The Emails
Below you can find the emails that Betsoft Gaming LTD sent us to inform us that they will always be happy to work with us and they will keep us updated should we need new software.
All confindential information is between xxx_here_xxx. We did this for privacy protection purposes as a company, protection of the individuals of the staff our company.

- Email 1 (Very sudden on the day of the launch. This was the day the casino would go live, after a lot of pressure from Betsoft that they would like to hurry and go live as soon as possible.)

Hello,
Seeing as there’s no further technical issues and complications, we have decided to the xxx_OurCompany_xxx launch at an earlier date. Next progress will be announced shortly.
Any further questions can be directed to me directly at crudolph@betsoftgaming.com.

Best Regards,
Chad

- Email 2 (The casino went live on the internet, payments could be made now) Please note that there actually was immediate revenue being made.

Hello XXXX,
The decision to move forward with the launch is suggested and we would like to hear your thoughts on the matter. This is posted by our Board of Directors; if you have any questions, please direct them to our General Manager, Michael Basil ( mbasil@betsoftgaming.com ).

I would also like to inform you we have enabled the xxx_Payment_Service_Provider_xxx payment system in our Back end System, feel free to continue with any online transactions.

Best Regards,
Chad

- Email 3 (All of the sudden, there came the GM, with his attentiveness and great customer service. The launch was a success, Betsoft stated how great it was to work with us and that they were happy to see the launch go so smoothly!)

Dear XXXX:
My name is Michael Basil, I am the General Manager of Betsoft Gaming.

We happy inform you that the launch has been a complete success. We really enjoyed work with your company and would like to continue working with xxx_OurCompany_xxx keeping you updated with the latest gaming software for your sites. Being that we have no formal, binding contract is in place, this email is a courtesy notification so that xxx_OurCompany_xxx will choose to stay with us and we can work together to build a long lasting relationship.

The short 5 month project time and large volume detailed communication, building a customized system has resulted in an equitable position for Betsoft Gaming. The anticipation of further support and additional custom work only solidifies our decision as this launch was such a success. Fortunately, we saved a huge amount of time and resources dedicating our efforts to accurate communication between project managers and staff. You can feel free to call us at any time, please note that this project was an absolute pleasure and its success has been brought before the Board of Directors of BSG.

Since the servers at xxx_HostingCompany_xxx contractually belong to us, we will assume payments for them. We will transfer the assets of the websites we built for xxx_OurCompany_xxx to you; you can use them as you wish.

I was a pleasure working with you.
Regards,
Michael Basil
General Manager
Betsoft Gaming LTD
betsoftgaming.com

We really hope others will gain the same benefits by telling you about our experiences here. If you already have been in contact with Betsoft, please tell them you’ve read this review. They are a great investment, well worth the time and money!!